Contact us

Accommodation offers and non-guaranteed applications

During this exceptionally busy accommodation offers period, we recommend that you contact us by phone with any queries that cannot be answered on our website. Before calling us please ensure you have read the web information relevant to your query:  

Calling us:

Our contact number is: +44  (0)117 374 6637

Please be aware that when calling, you may be held in a queue for up to 45 minutes. If we're unable to answer your call within this wait time, we will ask you to try again another time.

We really do appreciate your patience and understanding as we deal with a high volume of queries.

Phone line opening times:

Friday 26 August 9am - 5pm
Saturday 27 August  CLOSED
Sunday 28 August CLOSED
Monday 29 August  CLOSED
Tuesday 30 August CLOSED
Wednesday 31 August 9am - 5pm
Thursday 1 September 9am - 5pm


We are committed to treating you with dignity and respect which includes handling any information you provide to us sensitively. We are here to support you and we will do our best to ensure that any issues with your accommodation are passed to the right team for action.

We might not always be able to provide you with the outcome you would like, but we will do our best to find a satisfactory solution. When contacting us, we ask that you treat our staff with the kindness and respect they deserve.  

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